Frequently Asked Questions

• "Why use NERS/Bill's Tennis Shoppe"

Because all stringing is done by Bill himself, no HS kids or part-time stringers on a professional quality machine.  We offer a five star stringing guarantee and a double guarantee if any racket is improperly strung or not strung to USRSA standards.  Ask other stringers if they have such a guarantee.  See our stringing page for all the details!  40+ years of experience make a difference!

• "What if you don't have the type of string I normally use?"

NERS can order any type of string you prefer and have it strung within 4 business days or, if you already have your preferred string, I will string it for a labor cost of only $16.

• "You say you guarantee your stringing? What do you mean?"

All stringing is guaranteed from breaking and wear within a reasonable time frame?  This is a discussion that I have with every customer before stringing and is dependent on string, playing style, and tension.  As a fellow player, I have always treated my customers fairly and with the highest standards of quality and ethics.

• "How long does it take to get a racket strung?"

Generally, we try to have rackets strung within 24-48 hrs. We contact you when your frame(s) are done! ... if you leave a phone number! 

• "Is customizing a racket really worth the cost?"

Oh, the magic question everyone asks!  If you notice a difference on how your rackets feel, swing, or play then yes, it is definitely worth it!  Why spend $200+/racket to have one favorite?  Remember how you feel when you break a string and have to go to a backup frame. Not only will your rackets play identically, but you will be able to focus on your game and not have to make adjustments when you change rackets.

• "What do you mean when you say replace individual grommets"

NERS/BTS is the only facility in the state that has the tools and equipment to replace individual grommets that may have split and save you the cost of buying a complete grommet strip and bumper guard!