Frequently Asked Questions

• "Why use NERS/Bill's Tennis Shoppe"

Because all stringing is done by Bill himself, no HS kids or part-time stringers.  We offer a five star stringing guarantee and a double guarantee if any racket is improperly strung or not strung to USRSA standards.  Ask other stringer if they have such a guarantee.  See our stringing page for all the details!

• "What if you don't have the type of string I normally use?"

We can order any type of string you prefer and have it strung within 4 business days or, if you already have your preferred string, we will string it for a labor cost of $16.

• "You say you guarantee your stringing? What do you mean?"

All stringing is guaranteed from breaking and wear within a reasonable time frame?  This is a discussion that we have with every customer before stringing and is dependent on string, playing style, and tension.  As a fellow players, we have always treated our customers fairly and with the highest standards of ethics.

• "How long does it take to get a racket strung?"

Generally, we try to have rackets strung within 24-48 hrs. We text you when your frame(s) are done.

• "Is customizing a racket really worth the cost?"

Oh, the magic questions everyone asks!  If you notice a difference on how your rackets feel or swing, then yes, it is definitely worth it.  Why spend $200/ frame to have one favorite?  Remember how you feel when you break a string and have to go to your backup frame. Not only will your rackets play identically, but the mentally you will be able to focus on your game and not have to make adjustments when you change rackets.

• "What do you mean when you say replace individual grommets"

We have the tools and equipment to replace individual grommets that may have split and save you the cost of buying a complete grommet strip and bumper guard!